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PurposeThe purpose of this study is to investigate the continuance intention of using e-government services in Tanzania as well as moderating effects of system interactivity.Design/methodology/approachA research model based on expectancy confirmation model was developed and empirically tested using 213 data collected from e-government services users who were selected using the judgemental sampling technique. The variance-based structural equation modelling technique was used for data analysis using SmartPLS 3.0.FindingsThe results of this study suggest that system interactivity, computer self-efficacy, management support, confirmation, satisfaction and perceived usefulness have a positive and significant influence on continuance intention to use e-government services. Moreover, the findings of this study indicate that system interactivity moderates the influence of perceived usefulness and satisfaction on continuance intention.Originality/valueThis study extends the expectancy confirmation model with system interactivity, management support and computer self-efficacy which are considered as important factors in continuance usage of technology. Furthermore, this study examines the moderating effect of system interactivity on the effects of perceived usefulness and satisfaction on continuance intention.
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Blockchain technology is an innovative technology with the potential of transforming cities by augmenting the building of resilient societies and enabling the emergence of more transparent and accountable governments. To understand the capabilities of blockchain, as well as its impact on the public sector, this study conducted a review of blockchain technology and its implementations by various governments around the globe. E-government evolution is analyzed, based on empirical evidence from a Dubai government entity in the United Arab Emirates (UAE), which has utilized blockchain technology for developing end-user services, relevant to the public sector. Benefits achieved and challenges to overcome in such blockchain-based pilot deployments are discussed. The findings of this study offer new insights for practitioners involved in bringing in innovations for the benefit of society, using blockchain technology. Furthermore, it provides insights into policy actions to be developed to address the future challenges and to improve already existing e-government policies. The results of this research will benefit all blockchain-based pilot deployments by providing guidance and knowledge on this immature yet developing technology.
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Purpose>This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies.Design/methodology/approach>This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.Findings>Integrating blockchain technology into e-government processes would be highly beneficial for citizens, businesses, and governments.Originality/value>The briefing saves busy executives, strategists and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.
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This article aims to identify which European countries have been developed applications as an e-government service to control the COVID-19 pandemic. As a starting point, we use official data from the European Council to map countries that have at some point implemented or developed applications to combat the pandemic. In addition, we have identified the main functionalities and categories of the applications in contact tracking, medical reports, self-diagnosis, health information, exposure detection, quarantine application, route tracking, scientific and educational research. The methodology is based on an exploratory study, providing a qualitative method of analysis. First, we analyse whether applications are available for download on official websites as well as whether they are present on government social networks and, in addition, identifying the origin of applications categorized as government, private or multi-stakeholders. We concluded that 63% of developed applications are in the category of ' contact tracking ', followed by' medical report 'which corresponds to 15%. However, the category 'root tracking' corresponds to only 2% due to the data protection implications of the users. Thus, we found that although most applications had government support in their elaboration, they were not available for download on the official websites, so that, in the context of this investigation, they could not be considered as an e-government tools, and that data protection and privacy has had a negative impact on the development of this kind of solution, which implies the limitation of the applications functionalities. © 2021 ACM.
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Public services are one of the most dynamically developing areas of the state's functioning, which is confirmed by the systematically increasing number of e-services and their users in individual countries. For more than 25 years, Poland has been gradually employing ICT in public administration services. The first honest public discussion on e-government started in 1994 after democratic transformation and accession to the European Union. However, the actual development of e-government in Poland began in 2005-2006. In Poland, the most significant number of people using e-government services was recorded in 2020 during the Covid-19 pandemic. Due to epidemic restrictions, citizens could deal with more official matters via the Internet. The main research problem in this article is related to Poles' declarations, opinions on the accessibility and use of public e-services offered, and their attitudes towards the availability and greater offer of e-services. The authors aimed to verify the hypothesis, assuming that Poles' declarations and opinions on electronic public services correlate with their time spent on the Internet each week. The issue has been presented in the form of an analysis of empirical data regarding Poles' experience and opinions on electronic administration tools (in the context of Internet usage) and statistical data regarding e-government development in Poland. © 2021 ACM.
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The Race towards digital transformation, many developed countries are prone to integrate cloud technology for improving their E-government services in delivering automated and efficient services to their citizens, especially in the critical period of Covid-19 pandemic. But developing countries are lagging in the presence of high failure rate of e-government projects and Libya is one of them which is unable to deliver efficient e-government services to all citizens. To fill this research gap, the current study proposes a model based on Trust theory and the Technology Organization Environment (TOE) framework for investigating the key factors in technology, environment, organization and trust perspectives. This is a position study that presents ongoing research. The study provides guidelines to adopt the cloud computing in Libyan government that would enhance the e-government services in terms of accessibility, efficacy and transparency as well as allowing overall public engagement in entire government procedures. © 2021 IEEE.
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There are several theoretical frameworks as well as practical experiences on how to improve the development, implementation, and operations of e-government services. The paper shortly describes the case of the Hungarian COVID-19 vaccination registration service for citizens that was inappropriately designed from the organizing point of view. Application of two general principles, that could have been used during the design of the service, are presented in the paper as an afterthought. Though the lack of reliable data does not allow to identify the root causes of the improper building of the vaccination registration service, it is argued that some well-known lessons could be learned again: e-government services are socio-technical systems that should be designed with systems thinking in mind. © 2021 ACM.
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The paper analyzes the development features of e-government services, based on the residents' surveys results. The? were conducted in St. Petersburg in 2020 and 2021. The first survey was conducted prior to the introduction of face-to-face restrictions in March 2020. The survey was aimed at getting citizens' opinions on the relevance, trust and attitude towards the «smart city» services. This survey was conducted on a representative sample in multifunctional city centers. Based on survey results, it was decided to conduct an online survey in the summer of 2021 to analyze the services, the levels of their effectiveness as perceived by citizens. This survey was conducted on a representative sample of the population using the Anketolog.ru system. The article presents the results of a surveys comparison. As a study result, the most popular electronic services were identified, as well as stable factors influencing the success of their implementation. It was found that the pandemic has only increased the demand for electronic services in three areas: health, security and transportation. The development dynamic of services was determined, their advantages and disadvantages were named. It is assumed that the economic and temporary benefits from the use of services by citizens will increase. The article also contains guaranteed achievements in the services implementation. The key obstacles are a high level of trust in the authorities, as well as ensuring the safety. It is assumed that the electronic services use level will continue to increase after the coronavirus pandemic. It is concluded that electronic services make it possible to optimize the public administration structure and accelerate the civil society development in Russia. © 2021 Copyright for this paper by its authors.